myTickets User Guide

Table of Contents

1.       Overview

2.       For Ticket Buyers

3.       For Event Organizers

4.       For Ticket Scanners

5.       myShop Integration

6.       Digital Programs

7.       FAQ

Overview

myTickets is a comprehensive event ticketing system integrated into the myblueboard platform. It allows organizations to create and manage ticketed events, sell tickets, and handle event check-ins seamlessly.

Key Features

•         🎫 Event Management - Create and manage ticketed events with complete details

•         💳 Ticket Sales - Sell tickets directly or through myShop integration

•         📱 Mobile Check-in - Scan and validate tickets using QR codes

•         📧 Email Confirmations - Automatic ticket delivery via email

•         📊 Analytics - Track ticket sales and attendance

•         🎭 Digital Programs - Create beautiful digital programs for your events

User Roles

•         Ticket Buyers - Browse events and purchase tickets

•         Event Organizers - Create and manage events

•         Ticket Scanners - Check in attendees at events

•         Administrators - Full system access and management

For Ticket Buyers

Browsing Events

1.       Access Events Page

–        Log in to your myblueboard account

–        Navigate to myTickets from the main menu

–        You’ll see all published upcoming events

2.       View Event Details

–        Click on any event card to see full details

–        View event information including:

•         Date, time, and location

•         Venue details and directions

•         Available ticket types and pricing

•         Event description

Purchasing Tickets

Option 1: Direct Purchase (if enabled)

1.       On the event detail page, select your ticket type

2.       Choose the quantity you want

3.       Proceed to checkout

4.       Complete payment

Option 2: Through myShop

1.       Navigate to myShop from the main menu

2.       Find the Tickets category

3.       Browse available event tickets

4.       Add tickets to your cart (can mix with other products)

5.       Complete checkout as normal

6.       Tickets are automatically generated and emailed to you

Viewing Your Tickets

1.       Access My Tickets

–        Click My Tickets from the myTickets page

–        Or go to /mytickets/my-tickets/

2.       View All Orders

–        See all your ticket orders organized by event

–        Each order shows:

•         Event name and date

•         Order number

•         Order status

•         All tickets in the order

3.       View Individual Tickets

–        Click on any ticket to see full details

–        Each ticket displays:

•         QR code for entry

•         Ticket number

•         Holder name

•         Event details

•         Seat/ticket type information

4.       Print Tickets

–        On the ticket detail page, click Print Ticket

–        Your browser’s print dialog will open

–        Print or save as PDF

Using Your Tickets at Events

At the Event: 1. Bring your ticket (printed or on your phone) 2. Present the QR code to the scanner at check-in 3. Wait for confirmation 4. Enjoy the event!

Digital Tickets: - Save tickets to your phone for easy access - Screenshot the QR code for offline access - Ensure your screen brightness is high for easier scanning

For Event Organizers

Getting Started

Requirements: - You must have myTickets admin access enabled on your account - Contact your administrator if you need access

Creating an Event

1.       Access Dashboard

–        Go to myTickets → Dashboard

–        Click Create Event

2.       Enter Event Information

–        Title - Name of your event

–        Description - Detailed information about the event

–        Event Type - Concert, Sports, Theater, Conference, or Other

–        Date & Time - When the event occurs

–        Doors Open (optional) - When doors open to attendees

–        Location - Venue name or address

–        Venue Details (optional) - Parking, accessibility, etc.

–        Status - Draft (hidden) or Published (visible to users)

3.       Save Event

–        Click Save to create the event

–        You’ll be taken to the event management page

Managing Ticket Types

Adding Ticket Types:

1.       From your event management page, click Add Ticket Type

2.       Configure Ticket Type:

–        Name - e.g., “VIP Pass”, “General Admission”, “Student Ticket”

–        Description - Details about what’s included

–        Price - Cost per ticket (in dollars)

–        Quantity Available - Total tickets to sell

–        Max Per Order - Limit per customer (default: 10)

–        Sale Start/End (optional) - When tickets can be purchased

–        Make Public - Show in myShop when creating products

–        Is Active - Enable/disable this ticket type

3.       Save Ticket Type

Editing Ticket Types:

1.       Click Edit next to any ticket type

2.       Update information as needed

3.       Click Save Changes

4.       If linked to myShop, the product will auto-update

Important Notes: - You can create multiple ticket types per event (VIP, General, Early Bird, etc.) - Prices can be set to $0.00 for free events - Once tickets are sold, quantity available cannot be reduced below sold amount - Ticket types can be deactivated but not deleted if tickets have been sold

Managing Event Sales

Event Management Dashboard:

1.       View Statistics

–        Total tickets sold

–        Revenue generated

–        Tickets remaining per type

–        Check-in status

2.       Monitor Orders

–        See all ticket orders for your event

–        Track payment status

–        View customer contact information

3.       Update Event Status

–        Draft - Event is hidden, tickets cannot be purchased

–        Published - Event is live and visible

–        Cancelled - Event cancelled, tickets no longer valid

–        Completed - Event has occurred

Integrating with myShop

Why Use myShop Integration?

- Customers can buy tickets alongside other products - Use existing myShop checkout and payment processing - Automatic inventory management - Unified order tracking

Setting Up:

1.       Create Ticket Types First

–        Add all ticket types for your event

–        Set prices and quantities

2.       Create Shop Products

–        From event management page, click Create Shop Products

–        Review the products that will be created

–        Confirm creation

3.       What Happens:

–        A “Tickets” category is created in myShop (if it doesn’t exist)

–        One product is created per ticket type

–        Product title: “{Event Title} - {Ticket Type Name}”

–        Products sync automatically with ticket types

4.       Automatic Syncing:

–        Price changes update shop products

–        Out of stock status syncs automatically

–        Event status updates product availability

Managing Shop Products:

•         Edit tickets in myTickets, not in myShop

•         Products are automatically updated when you change:

–        Price

–        Availability

–        Description

–        Status

•         Deleting the event removes shop products

Deleting Events

Before Deleting:

- ⚠️ Warning: Events with sold tickets cannot be deleted - Cancel the event instead if tickets have been sold

To Delete:

1.       Go to event management page

2.       Click Delete Event

3.       Confirm deletion

4.       Associated myShop products are automatically removed

For Ticket Scanners

Getting Scanner Access

Requirements: - You must be granted scanner permissions by an administrator - Permissions can be set for specific events or all events

Request Access: - Contact your event organizer or system administrator - They can grant you scanning permissions from myTickets → Scanner Permissions

Scanning Tickets - Web Interface

Access Check-in Page:

1.       Go to the event’s check-in page

2.       URL format: /mytickets/verify/{ticket-number}/

3.       Or scan a ticket QR code which contains the verification URL

Manual Check-in:

1.       Enter ticket number manually

2.       Click Check In

3.       View ticket details and confirmation

Scanning Tickets - Mobile App

Using the myblueboard Mobile App:

1.       Login

–        Open myblueboard mobile app

–        Log in with your credentials

2.       Access Ticket Scanner

–        Navigate to myTickets scanner

–        Select the event you’re working

3.       Scan Tickets

–        Point camera at QR code

–        App automatically reads and validates ticket

–        See instant confirmation:

•         ✅ Valid - Green confirmation, ticket checked in

•         ❌ Already Used - Red warning, ticket already scanned

•         ❌ Invalid - Red error, ticket not found or cancelled

4.       View Statistics

–        See total tickets checked in

–        Monitor event capacity

–        Track check-in rate

Troubleshooting Scanning Issues:

•         QR Code Won’t Scan:

–        Increase screen brightness

–        Ensure good lighting

–        Hold steady 6-12 inches from camera

–        Try manual entry with ticket number

•         Invalid Ticket:

–        Verify it’s for the correct event

–        Check the ticket is confirmed/paid

–        Contact event organizer

•         Already Used:

–        Person may have been checked in already

–        Check for duplicate tickets

–        Contact event organizer

myShop Integration

How It Works

The myTickets app seamlessly integrates with myShop to enable ticket sales through the platform’s eCommerce system.

Customer Experience

Purchasing Through myShop:

1.       Browse to myShop

2.       Navigate to Tickets category (or search for event)

3.       Add event tickets to shopping cart

4.       Can add other products in same order

5.       Complete checkout with single payment

6.       Receive order confirmation

7.       Tickets automatically generated and emailed

Viewing Tickets:

1.       Go to My Tickets in myTickets section

2.       See all ticket orders (including those from myShop)

3.       Click to view/print individual tickets

4.       Link back to myShop order for payment details

Organizer Benefits

Unified System:

- One checkout process for all products

- Existing payment processing (PayPal, etc.)

- Automatic tax calculation

- Order history in both systems

Inventory Management: - Real-time stock updates - Automatic “sold out” status - Prevents overselling

Reporting:

- Track sales in myTickets dashboard

- View orders in myShop orders

- Revenue reports include ticket sales

Technical Details

Product Linking: - Each ticket type → one myShop product - Products stored in “Tickets” category - shop_product_id links ticket type to product - shop_order_id links ticket order to shop order

Status Syncing: - Event status affects product availability - Cancelled events → products unavailable - Draft events → products hidden - Published events → products visible

Digital Programs

Create beautiful digital programs that attendees can view on their devices.

Creating a Digital Program

Option 1: Upload a Program (Image or PDF)

1.       From event management page, click Create Digital Program

2.       Select Upload Program

3.       Choose your file:

–        Images: JPG, PNG (recommended: 800px wide)

–        PDFs: Any size

4.       Enter program title (defaults to event name)

5.       Click Upload

Option 2: Build a Program

1.       From event management page, click Create Digital Program

2.       Select Build Program

3.       Choose a template or start from scratch

4.       Add content sections:

–        Event overview

–        Schedule/timeline

–        Performer/speaker bios

–        Sponsor information

–        Thank you messages

5.       Customize theme color

6.       Preview program

7.       Publish when ready

Managing Programs

Editing: 1. Go to event management page 2. Click Edit Program 3. Make changes 4. Save and republish

Viewing: - Program URL: /mytickets/event/{event-slug}/program/ - Share link with attendees - Automatically included in ticket emails

Publishing: - Programs can be draft (private) or published (public) - Publish/unpublish anytime - View preview before publishing

Program Best Practices

Content Tips: - Keep it concise and scannable - Include event schedule/timeline - Add performer/speaker information - Include intermission timing - List sponsors and supporters - Add emergency/accessibility information

Design Tips: - Use high-quality images - Match your organization’s branding - Test on mobile devices - Keep file sizes reasonable for quick loading

FAQ

General Questions

Q: How do I enable myTickets for my organization? A: Contact your system administrator to enable the myTickets module in your account settings.

Q: Can I have multiple events at the same time? A: Yes! You can create and manage unlimited events simultaneously.

Q: What payment methods are supported? A: When integrated with myShop, all myShop payment methods are supported (PayPal, etc.).

Ticket Buyers

Q: How do I receive my tickets? A: Tickets are automatically emailed to you after purchase. You can also access them anytime in the “My Tickets” section.

Q: Can I transfer my ticket to someone else? A: Contact the event organizer to arrange ticket transfers. They can update holder information.

Q: What if I lose my ticket? A: Log in to your account and go to “My Tickets” to view and reprint your tickets anytime.

Q: Can I get a refund? A: Refund policies are set by event organizers. Contact them directly about refunds.

Q: Do I need to print my ticket? A: No! You can show the ticket on your phone. However, printing is recommended as a backup.

Event Organizers

Q: Can I change ticket prices after creating them? A: Yes, but be aware that customers who already purchased tickets paid the original price.

Q: How do I handle sold-out events? A: Tickets automatically show as sold out when quantity_sold reaches quantity_available. You can increase quantity if needed.

Q: Can I create discount codes? A: Currently, discounts are handled through myShop’s promotional features if using shop integration.

Q: How do I add more tickets after the event is published? A: Edit the ticket type and increase the “Quantity Available” field.

Q: Can I see who bought tickets? A: Yes, view all orders from the event management page. You can see customer names, emails, and ticket details.

Q: What reports are available? A: The dashboard shows: - Total tickets sold per type - Revenue generated - Tickets remaining - Check-in statistics

Ticket Scanning

Q: What do I need to scan tickets? A: Either: 1. myblueboard mobile app with scanner permissions 2. Web browser to manually verify tickets

Q: What if the internet goes down during check-in? A: Have a backup plan! You can: - Print a list of ticket numbers beforehand - Manually collect tickets and verify later - Use offline mode in mobile app (if available)

Q: Can multiple people scan tickets at once? A: Yes! Multiple scanners can work simultaneously for the same event.

Q: What if someone tries to use a ticket twice? A: The system tracks check-ins. Duplicate scans show an “Already Used” warning with the original check-in timestamp.

Technical Issues

Q: QR codes aren’t appearing on my tickets. A: QR codes are automatically generated. If missing, contact your administrator to verify the QR code generation is properly configured.

Q: Emails aren’t being sent. A: This is a system configuration issue. Contact your administrator to verify email settings.

Q: I can’t access the dashboard. A: You need myTickets admin permissions. Contact your system administrator to request access.

Q: Shop products aren’t syncing. A: Try recreating the shop products from the event management page. If issues persist, contact technical support.

Support

Getting Help

For Event Organizers: - Check this user guide first - Review the technical documentation in README.md - Contact your system administrator

For Ticket Buyers: - Contact the event organizer directly - Check the “My Tickets” section for order details - Review your email for ticket confirmations

For Technical Issues: - Contact your system administrator - Review error messages carefully - Check the MYSHOP_INTEGRATION.md for integration issues - Review TICKET_EMAIL_INTEGRATION.md for email issues

Additional Resources

•         README.md - Technical documentation for developers

•         MYSHOP_INTEGRATION.md - Detailed myShop integration guide

•         TICKET_EMAIL_INTEGRATION.md - Email system configuration

•         Django Admin - Direct database access for administrators

Best Practices

For Event Organizers

1.       Create Events Early

–        Set up events well in advance

–        Use draft status while setting up

–        Test the purchase flow before publishing

2.       Ticket Type Strategy

–        Offer early bird pricing to boost early sales

–        Create VIP tiers for premium experiences

–        Consider student/senior discounts

–        Limit quantities to create urgency

3.       Communication

–        Include detailed venue information

–        Add parking and accessibility details

–        Set clear refund policies

–        Send reminder emails before event

4.       Digital Programs

–        Create programs for better attendee experience

–        Include schedule and performer information

–        Update programs if lineup changes

For Ticket Scanners

1.       Preparation

–        Test scanning equipment before event

–        Have backup power (chargers/batteries)

–        Print emergency ticket list

–        Know who to contact for issues

2.       During Event

–        Arrive early to set up

–        Keep scanner charged

–        Monitor check-in statistics

–        Report issues immediately

For System Administrators

1.       Configuration

–        Enable myTickets module for appropriate users

–        Configure email settings for ticket delivery

–        Test QR code generation

–        Set up scanner permissions

2.       Maintenance

–        Regularly backup ticket data

–        Monitor order processing

–        Review error logs

–        Keep system updated

Glossary

Event - A ticketed occasion (concert, game, show, etc.)

Ticket Type - A category of ticket for an event (VIP, General Admission, etc.)

Ticket - An individual admission to an event

Ticket Order - A purchase containing one or more tickets

QR Code - Quick Response code used for ticket validation

Check-in - The process of validating a ticket at event entry

Digital Program - An electronic event program viewable on devices

myShop Integration - Connection allowing tickets to be sold through the myShop system

Scanner Permission - Access rights to check in tickets for events

Last Updated: February 2026 Version: 1.0